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‘Passengers will have the option to rebook their ticket for the next two years’
Emirates Airlines has refunded $8.5 billion in cash to passengers whose bookings were impacted as a result of global travel lockdowns caused by Covid-19.
Passenger refunds were completed seamlessly and within a short period of time, said Adnan Kazim, Emirates Chief Commercial Officer.
The senior official spoke to media before Emirates launched its first-ever passenger service to Miami on July 22. The first passenger flight departed from Dubai at 03:00 on Thursday.
Kazim said: “Our refunds are planned so that customers don’t lose miles. Passengers have been given the option to rebook their tickets for the next two years. They can convert existing tickets into a voucher or take open tickets. For us, our customers come first.”
Emirates passenger ticket refunds come in three categories: keeping them as open tickets for 720 days; convert them into vouchers; and cash refunds, Kazim said.
He also said Emirates is working hard to “bring Emirates’ product back” to the pre-pandemic days.
“For our part, we are day and night introducing new innovations in our products. There are many constant changes and it is not an easy environment to operate in. However, we are adamant about bringing the airline back to how it used to be,” he added.
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