3. Test customer support
Take the brand’s customer service with you on a test drive before purchase. Reach the company through its official channels, such as a support email or phone number, as well as by direct message on the social media platform.
Donets suggests doing this several times to get a true sense of company responsiveness.
“In my experience, this strategy works 90% of the time,” Donets says. “In most cases, a shady company will answer one or at most two questions, and then they would stop answering.”
4. Check the return policy
Make sure you are crystal clear about the return policy before pressing the “buy” button. If you are dissatisfied with the item, how many days do you have to return it? Does the site allow a full refund, or will you be issued a credit? Does the company allow returns at all?
“I fell into this trap and bought a ring with my daughters’ names on it,” Woroch says. “It did not look like the picture in the ad, and unfortunately I overlooked the non-return policy. So, bottom line is that I threw $ 40 away. “
5. Pay by credit card
You can do all the research in the world and still fall victim to a blank Instagram ad. And if you have paid from a checking account or with cryptocurrency, you have little chance of getting your money back.