The solution enables fast and secure transfer of digital data to new mobile devices
BRIDGEWATER, NJ, Nov. 18, 2021 (GLOBE NEWSWIRE) – In anticipation of a busy holiday season for new mobile phone sales, UScellular, the fourth-largest full-service wireless provider in the United States, now offers Synchronoss Content Transfer, a solution that gives UScellular store employees the ability to easily and quickly move content from a customer’s old mobile device to a new one at no cost to the customer.
Content Transfer from Synchronoss Technologies, Inc. (NASDAQ: SNCR), a global leader and innovator of cloud, messaging and digital solutions, is designed to streamline the introduction of new devices by offering a means of digital content – including photos, videos, contacts, call logs, music, documents, messages and settings – easily transferred between mobile phones and tablets.
Chris Hill, Chief Commercial Officer for Synchronoss, said that always-on access to digital content is no longer a “nice to have” but a “must have” as consumers increasingly integrate mobile devices into their daily lives.
“Consumers have two expectations when buying a new device: One is that they do not lose any of their important digital data when changing hardware. The second is that they will have access to their data as soon as the new mobile device is connected to the network. Our cross-platform application meets both of these needs by making activating new devices virtually hassle-free for subscribers, ”he said.
The Content Transfer solution is a user-friendly application that spans devices and operating systems and replaces the need for in-store equipment. It can also reduce the time a customer spends in a store when activating a new device.
“As we are constantly looking for new ways to enhance our customer experience, we see the Synchronoss solution as an important addition to our customer service toolbox,” said Eric Jagher, Senior Vice President of Consumer Sales and Operations at UScellular. Content Transfer provides a quick and easy way to ensure that customers can keep their important photos, videos and other data when purchasing a new phone, leading to less time spent in the store and more time spent with their friends and families during this holiday season. ”
Hill added that analysts’ predictions of a jump in holiday spending from year to year combined with the lure of new smartphone models released this year are one of the reasons UScellular approached Synchronoss to help store employees with to ensure that they can easily and quickly transfer customer content to new devices.
“The addition of our Content Transfer solution to UScellular’s customer service resources will help it continue to deliver an excellent in-store experience,” he said.
Content transfer is one of a group of Synchronoss onboardX solutions – a set of tools that enable mobile operators to provide the customer experience that subscribers want and drive service adoption. Additional onboardX solutions include Backup & Restore, a cloud service that provides subscribers with a secure place to back up, view, and restore content across operating systems and devices; Out of Box Experience (OOBE), a solution that streamlines the activation of new subscribers, services and devices; and the Digital Experience Platform (DXP), which simplifies the creation, orchestration and management of online experiences and travel.
The Synchronoss website provides additional information on Content Transfer and other Synchronoss onboardX tools that enable mobile operators to drive service adoption and deliver the customer experience that subscribers want.
Synchronoss Technologies (NASDAQ: SNCR) builds software that enables companies around the world to connect with their subscribers in reliable and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding and engage subscribers to free up new revenue streams, reduce costs and speed up the market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services and content they love. This is why more than 1,500 talented Synchronoss employees around the world strive to recreate a world in sync every day. Learn more at www.synchronoss.com.
Anais Merlin, CCgroup (International)
Diane Rose, CCgroup (North America)
Todd Kehrli / Joo-Hun Kim, MKR Investor Relations, Inc.