There are no possible questions about the robot, such as “where is the rest of my food?” Table 16 has exactly this problem where a person’s right is missing and a human employee’s attention is needed to check where it is.
Eventually the pad arrives at Thai, but Bellabot is happily unaware of any problems as he has already moved on to carrying someone else’s lunch.
The robots are not cheap, they cost 24,000 USD to buy, although it is possible to rent for 48 USD per robot per day (much less than the minimum wage). And while they are somewhat limited in what they can do, one thing they bring is a news factor that is being used by smartphone camera toting diners.
The advancement of this AI workforce may have implications for the future of labor relations, but not all jobs at Dodee Paidang have been taken over by robots.
There are still plenty of people performing the other tasks required to keep a busy food drive running, such as ferrying drinks, drying tables and clearing plates.
Dodee Paidang owner Boon Low said he had to re-evaluate how his restaurant worked after it was hit hard by the shutdowns, which hurt CBD hospitality companies more than most.
“Our restaurant is a volume restaurant, so it needs people, because at the prices at which we sell our food, we need volume to make a profit,” he said.
Sir. Low said the reason for introducing the robots was to allow staff to focus on more valuable tasks that require attention at his restaurant.
“We have to value people’s time more and more, we are under a lot of pressure as a company to keep our prices stable or low and pay our staff well,” he said.
“People’s expectation of what they will pay and what the actual costs are usually does not match.”
Innovation in the form of robot servants was something that Mr Low expected to see more of in hospitality as owners looked for ways to keep costs down.
If he could, he would pick up other robots to perform similar repetitive tasks like washing dishes or cooking, he said.