Tesla is currently suffering from a nationwide (update: now worldwide) app server outage – resulting in owners not being able to connect to their cars.
Update: some return functionally now.
The Tesla mobile app is an important part of the Tesla ownership experience.
Phones are used as a key to unlock and launch Tesla vehicles, and Tesla owners can access a lot of controls via the mobile app.
Currently, Tesla owners in the US and Canada are experiencing a complete disconnection of the app connection.
Electrek received several reports from owners reporting the problem late Friday afternoon, and all 4 Tesla owners in the staff were unable to connect to their cars via the app – including myself:
If Tesla owners do not disconnect from the app, they should still be able to use their phones as a key via the Bluetooth connection.
However, it is still safer to carry your key card (or key tag if you have one).
This outage comes after Tesla pushed a new update to its mobile app earlier this week.
It added new features for owners, but it also added a lot of features for buyers to handle the buying and delivery experience.
A source familiar with the matter said that Tesla has had issues with these new features for buyers integrating into their own system.
Shortly after, Tesla is now experiencing a complete overhaul of its app server nationwide.
It is not clear if the update is linked to this new outcome.
Outages of Tesla’s systems are relatively rare, but there have been significant examples in the past.
In September 2020, Tesla experienced a complete outage of both its customer-facing servers and internal system for several hours.
Update (18:00 ET): Tesla owners in European markets are now also reporting the same issues.
Update (18:10 ET): Tesla. owners in Asian markets also report similar problems. It seems that the outcome is worldwide.
Update (18:15 ET): Some vehicles appear to be affected differently. Model 3 / Y seems to have more problems connecting Model S / X.
Update (18:30 ET): it seems that some features are returning, and although many still can not see their cars updated in the app, the controls are still available.
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