T-Mobile pays $ 20 million after outage led to failed 911 calls

WASHINGTON (AP) – Wireless operator T-Mobile has agreed to pay $ 19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 which resulted in thousands of failed 911 calls.

The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving the communication of outages to emergency call centers, among other measures.

The agency said there was a “complete failure” of more than 23,000 911 calls due to the interruption. There were also calls that went through but without key information, such as a callback number or location data.

The FCC’s investigation said the outage began due to a bug in part of T-Mobile’s network, which was exacerbated by routing and software errors.

The company Bellevue, Washington, said the June 2020 episode was a “short-term isolated outage, and we immediately took steps to further improve our network to prevent this type of event from occurring in the future.”

This is not the first time such interruptions have occurred. T-Mobile paid a $ 17.5 million fine after two related nationwide service outages on the same day in August 2014.

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