What to do if apps keep crashing on an Android device

  • Apps that crash on an Android device are not uncommon, but there are several ways to troubleshoot the issue.
  • You can often fix a crashed app by forcing the app and restarting it. If this does not solve the problem, check your WiFi and make sure you have enough free storage space.
  • Try each of these eight troubleshooting tips to resolve a problematic app.
  • Visit the Insiders Tech Reference Library for more stories.

The best part of having a modern smartphone is access to the virtually unlimited selection of apps in the Google Play Store. But life with a lot of apps on your phone is a double-edged sword; If you routinely encounter unstable apps, using your phone can be difficult or frustrating. If this happens to you, there are a few things you can try to resolve the issue.

What to do if apps keep crashing on Android

There are many possible reasons why apps crash on Android, so the best approach is to try to troubleshoot the situation, starting with the easiest and most convenient fixes first. Here are eight things you can try if you come across an Android app that does not behave badly and that crashes on your device.

Make sure your Android operating system is up to date

When you have a problem with your phone, it is always a good idea to start by making sure that your operating system is up to date and installing any available updates. This eliminates the possibility that the problem is caused by a slightly fixed error.

Settings app on Android

Install all available system updates.

Dave Johnson

Force the problematic app to close

If an app freezes or crashes repeatedly when you try to use it, the first thing you should try is to force it to stop and then restart the app. If it solves your problem, you probably do not have a major problem and can continue to work. To force an app to stop:

1. Start Settings app.

2. Press Apps and notifications.

3. Find the crashed app in the list of apps. You may need to press See all apps.

4. Tap the app.

5. Tap on the app’s info page Forced stop.

6. Restart the app and see if it fixes your issue.

The app details screen on Android

Force to stop any problematic apps and restart them.

Dave Johnson

Make sure you have stable WiFi

Some apps handle weak or unstable WiFi connections poorly and may freeze or crash if the Internet is not available in the middle of a task when the app expects to have Internet access. To troubleshoot this option, turn off your WiFi and rely entirely on your mobile signal (assuming, of course, that you have a strong signal).

1. Pull down Control panel from the top of the screen.

2. Press WiFi icon to deactivate WiFi.

3. Launch the app and see if it runs without crashing.

Restart your Android device

If one or more apps are still freezing or crashing, you may be able to resolve the issue with a reboot – a common troubleshooting technique is to turn off the device and turn it on again to eliminate any errors that may be in memory and allow all system software to boot fresh.

To restart most Android devices, press and hold the power key until you see a screen with a Power off or Shut down button, then press it to complete the shutdown.

Shutdown screen on Android

Restart your phone so that all your apps can start “fresh”.

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Reinstall the app

It is possible that the app is outdated and incompatible with another app on your phone or with some aspects of the current version of the Android operating system. It’s even possible that something went wrong when the app was installed and it’s partially damaged. The solution: Uninstall the app from your Android device, and then install a new version from the Google Play Store.

If you prefer, you can check if there is an update available for the app.

Clear the problem app’s data cache

If none of the steps so far have prevented the app from crashing, you may have a problem with corrupted data in the app’s data


. Clear the cache and test the app again. The steps to clear the cache may vary slightly depending on your version of Android, but here’s the general process:

1. Start Settings app.

2. Press Apps and notifications.

3. Go to the list of apps (press See all apps if necessary) and tap the app that is causing problems.

4. Press Storage and cache.

5. Press Clear cache.

Apps settings on Android

Clearing the app’s cache can resolve some stability issues.

Dave Johnson

Make sure there is enough free space on your device

In the same way that an unreliable WiFi connection can cause some apps to crash or behave incorrectly, if you have very little free storage space available on your phone, apps can become unstable.

Start by checking to see how much space is available on your Android. Start Settings app and scroll down to Warehouse. You should be able to see how much space is available without pressing, but press Storage to see details about how much space is available and what kind of apps and data are using it.

Stock settings on Android

Access the storage settings to see if lack of space can make some apps unstable.

Dave Johnson

When you are ready to clean the house, you can free up storage space on your phone by deleting apps, photos and other types of data you no longer need. Then see if the extra storage space solved your problem.

Uninstall the problematic app

If you have tried all these troubleshooting steps and you have an app that keeps crashing frequently, it is quite possible – even likely – that it is a buggy app or an app that is fundamentally incompatible with other software on your telephone. Your best bet is to report the app to the developer (which you can do from the developer contact section of the app’s page in the Google Play Store) and then stop using it or even uninstall the app until it’s updated and working properly.

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