Verizon Media identifies the most important mental health issues for businesses today

What you need to know:

  • Global research from Verizon Media, Made of Millions and Culture Co-Op highlights the long-term impact the past year will have on mental health in the workplace

  • Intersectionality awareness, nursing staff stress and stigma top the list as the most time-sensitive topics for companies

  • Results focus on the power of Gen Z and leaders with mental health conditions to transform mental health thinking

  • Verizon Media and Made of Millions introduce The Mental Health Matrix, a model for identifying sources of mental strain and the tools needed to combat them

NEW YORK – A new global study by Verizon Media, Made of Millions and research firm Culture Co-Op highlights the latest mental health challenges facing managers in the workplace and identifies new solutions. When managers around the world examine the impact of the past year on their workforce, it comes as no surprise that 87% agree that mental health is the biggest impact. This report translates awareness into action as companies find themselves at the forefront of a burgeoning mental health crisis, noting that Gen Z and leaders with mental illness may be catalysts for change.

Key results illustrate:

  • Lack of understanding: While 93% agreed that mental health already has a direct impact on their bottom line, only a quarter to a third of global leaders felt equipped to deal with their teams’ mental health needs. 80% of managers worry about using the wrong language when dealing with issues such as mental health, race, gender and other sensitive issues.

  • Caregiver Stress: 91% of HR managers reported that this had been their hardest working year, yet they are less likely to address their own mental health, with only 49% seeking help.

  • Stigma continues: There is a gap between recognizing mental health as an issue in the workplace and creating a corporate culture that effectively addresses it. Businesses need a standard to define different sources of mental strain and empower managers to deal with them.

In response to this new research, Verizon Media and the Mental Health Advocate Group Made of Millions are introducing The Mental Health Matrix, a next-generation approach to identifying and managing mental health in the workplace.

The mental health matrix

Mental Health Matrix is ​​a first of its kind workplace assessment, anchored in four key areas:

  • Conditions: Mentally diagnosed mental problems, such as generalized anxiety disorder or chronic depression;

  • Crossroads: Mental health challenges due to prejudiced behavior, including racism and other forms of discrimination;

  • Triggers: Mental challenges that are part of workplace dynamics and situations, from micro-aggressions to team conflicts;

  • Situations: Mental challenges based on individual personal experiences, such as financial strain and Covid-related stress.

By applying The Mental Health Matrix framework, managers can better address neurodiversity, arbitrate discriminatory behaviors, address stressors in the workplace, and adapt to personal struggles. 96% of managers and business leaders said that modeling an approach to mental health management in the workplace would be useful, and 73% noted that there was a time during the last year when they could have used a tool like this .

The company’s catalysts for change

Research has shown that Gen Z and leaders with mental illness have the potential to be corporate catalysts for change. These leaders can change how other leaders think about mental health with their increased empathy for employees and overall awareness.

Gen Z’s understanding of neurodiversity may revolutionize how organizations approach mental health.

  • 75% of Gen Z leaders say they have encountered a mental health condition (eg OCD, ADHD, depression, anxiety) on their team compared to only 53% of Baby Boomers – a surprising statistic considering that Gen Zs has just entered the workforce.

  • Gen Z is 65% more likely to report encountering mental health problems associated with perceived discriminatory behavior than Baby Boomers (63% vs. 38%, respectively).

  • 39% of Gen Z respondents reported leaving a role because they did not consider their workplace environment conducive to their mental well-being compared to 30% of other generations, an eye-opening statistic given that this generation has had a long way to go. fewer years of work under the belt.

By creating a more open and supportive environment, managers can help encourage leaders with mental illness to support and advocate for a better understanding of mental health in the workplace.

  • 28% of global leaders surveyed report that they have either a self-diagnosed or clinically diagnosed mental illness.

  • Leaders with mental illness are more likely to recognize the mental strain of the past year than leaders who do not have mental illness (71% vs. 61%).

  • Tellingly, they are more likely to have been approached by colleagues for help with a mental health problem (87% vs. 72%).

Mental health is a key cultural issue that workplaces are uniquely positioned to address. The events of the past year and a new generation of workers adapted to neurodiversity have culminated in creating a landmark moment for companies to prioritize mental health.

“It’s a long and evolving road ahead to prioritize mental health in the workplace, but industrial research like this helps leaders better understand gaps and identify solutions to build better mental health standards,” said Guru Gowrappan, CEO of Verizon Media. “The cost of ignoring mental health in the workplace can affect the caliber and quality of the product, and even go beyond output. It can damage work relationships, efficiency and overall culture. That’s why we launched the Mind Together Coalition – to bring business leaders together. Commit to mental health education, awareness and learning programs for the workforce. “

This survey is based on a survey of 1,000 managers, human resources managers and business leaders in six global countries: Canada, France, India, Taiwan, the United Kingdom and the United States. In-depth interviews were conducted with an expert panel of psychologists, medical advisors and business pioneers in the field of mental health. To download the full results please visit:


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