How Amazon plans to fix its massive returns problem

Amazon is handling a rapidly growing number of returns that are causing a massive problem for the e-commerce giant and the planet. A National Retail Federation survey found a record $ 761 billion of merchandise was returned to retailers in 2021. That amount surpasses what the US spent on national defense in 2021, which was … Read more

Liquidation services resell returned items, a $644 billion business

Inside Liquidity Services’ 130,000-square-foot warehouse in Garland, Texas, the aisles aren’t lined with typical merchandise. Instead, they’re stacked with returns from Amazon, Target, Sony, Home Depot, Wayfair and more, all in the process of being liquidated. “Liquidators are coming in and they’re buying up all of this product in bulk. They’re then packaging it, palletizing … Read more

What really happens to them?

Sending back an online order has never been easier. It’s often free for the customer, with some retailers even allowing customers to keep the item while offering a full refund. Amazon returns can be dropped off at Kohl’s, UPS or Whole Foods without boxing it up or even printing a label. But there’s a darker … Read more